Returns + Exchanges

WHAT IS YOUR RETURN POLICY?

We are confident that you will fall in love with your new Hannah May jewelry, but if for some reason you feel like it is not the right fit for you, we are happy to issue a refund, exchange or store credit. Please email us at hannahmayjewelry@gmail.com within 30 days of receiving your order to initiate a return. We ask that you send the jewelry back with everything included. Refunds will not be issued for damaged, altered or worn items. Please note that all custom made items designed outside of the original listings are final sale. You will be responsible for the cost of return shipping for returns and exchanges.

We will replace any jewelry that is broken upon arrival free of charge as long as it is documented and emailed to us within 14 days of arrival. We will cover the cost of shipping for broken items.

See more information on Returns + Exchanges

WHAT DO I DO IF MY JEWELRY IS DEFECTIVE OR I RECEIVED THE WRONG ITEM?

Please email us at hannahmayjewelry@gmail.com within 14 days of delivery if your jewelry is defective or the wrong item was received. We will happily replace any broken items free of charge as long as there is proof of damage. Once damage is confirmed, we will send the correct item and ask for the package to be kindly returned with everything included. We will send a prepaid label to cover the cost of shipping.

WHAT IF I NEED TO GET A PIECE REPAIRED?

Please reach out to hannahmayjewelry@gmail.com regarding a repair. If something breaks within a 3 month period and it was not mishandled or misworn, we will happily repair the item free of charge. We may have to bill for beads and or findings that were needed in order to replace broken or lost ones. Some items are one of a kind and can not be replaced. All gemstones are limited in stock and should be treated with care.