Returns + Exchanges

WHAT IS YOUR RETURN POLICY?

Most Hannah May pieces are made to order and customized for style and size meaning that all sales are final. We are unable to offer refunds or exchanges once an order has been placed.

Please make sure to accurately measure and read product descriptions for the size of each material. Photos may make gemstones appear bigger or smaller than they are in person. Due to the natural variation in gemstones, colors, sizes and patterns may vary slightly, making each piece one-of-a-kind and unique.

If you have any questions about gemstones, sizing, or customization, please reach out before placing your order. We are always happy to help ensure you choose the perfect piece prior to ordering.

Please note that we cannot cover damage resulting from misuse, improper care, or normal wear of jewelry.

WHAT DO I DO IF MY JEWELRY IS DEFECTIVE OR I RECEIVED THE WRONG ITEM?

Please email us at hannahmayjewelry@gmail.com within 7 days of delivery if your jewelry is defective or the wrong item was received. We will happily replace any broken items free of charge as long as there is proof of damage. Once damage is confirmed, we will send the correct item and ask for the package to be kindly returned with everything included. We will send a prepaid label to cover the cost of shipping.

WHAT IF I NEED TO GET A PIECE REPAIRED?

Please reach out to hannahmayjewelry@gmail.com regarding a repair. Repairs will be subject to material and labor charges. Some items are one of a kind and cannot be replaced. All gemstones are limited in stock and should be treated with care.